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+86 13217900597
Shipping & Delivery
Thanks for shopping with futelle.com. EMAIL: service@futelle.com
● Orders over $99: FREE STANDARD SHIPPING
At Futelle, we aim to provide fast, transparent, and reliable shipping so you can shop with peace of mind.
| ORDER VALUE | SHIPPING COST |
| Orders Under $99 | $7.99 |
| Orders of $99 or More | FREE |
WHERE WE SHIP
Simply enter your shipping address at checkout — if we serve your area, you’ll see delivery options right away.
HOW LONG IT TAKES
Your total delivery time is made up of two parts:
PROCESSING: Getting your order ready (1–5 business days).
SHIPPING: Time in transit to your address.(5–10 business days).
Once your order ships, you'll get a tracking link via email.
* If an item is out of stock, we’ll contact you to arrange a replacement or refund.
* For multi-item orders, available items ship first.
Times ESTIMATED INTERNATIONAL SHIPPING TIMES
We partner with reliable international couriers to ensure timely delivery:
| Shipping Method | Country | Total Delivery Time |
| Standard Shipping | United States | 6-15 Days(business days) |
⚠️ These are estimated times. Please refer to your tracking information for the most accurate updates.
CUSTOMS DUTIES & TAXES
Please note that international orders may be subject to customs duties, import taxes and other fees levied by the destination country. These additional charges are strictly the responsibility of the recipient/buyer. We have no control over these charges and cannot predict what they may be. For further information, please contact your local customs office before placing an order.
ABOUT DELIVERY
All delivery times are estimated, and Futelle is not responsible for delays due to some unpredicted factors (weather, courier factors, customer error, holiday-related delays) or any other unforeseen factors.
Once a package has been packed or shipped out, we cannot change the shipping address for you.Please ensure the shipping address is correct during the checkout. We are not liable for packages lost due to incomplete or inaccurate addresses.
All orders reported as "delivered" by shipping companies are considered delivered. Futelle cannot be made liable of packages lost in this case.
HOW CAN I GET MY TRACK&TRACE CODE?
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
ORDER ADDRESS
Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
WILL MY PACKAGE BE DELIVERED TO MY HOUSE OR TO THE POST OFFICE FOR ME TO PICK IT UP?
Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
Any Query, Pls contact via E-mail: service@futelle.com, our customer service team will response ASAP.