Returns & Exchanges

At Futelle, customer satisfaction is always our priority.

Our Quality Control and Quality Assurance teams inspect products before shipment. However, we strongly recommend checking the product details and size chart carefully before placing your order.

If you experience any issue with your order, please contact us at service@futelle.com and our Customer Service Team will assist you.

RETURN PERIOD:

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after the 30-day return period may not be accepted.

All eligible returned items must meet the return conditions outlined below.

RETURN PROCESS:

• 1. EMAIL US

  Contact Us(Email: service@futelle.com) and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.

• 2. TAKE SUGGESTIONS

  Professional suggestions will be offered, and our service team will provide you with detailed instructions. Processing time is 3–5 business days.

• 3. RETURNS THE GOODS

  Put the item(s) in the original packaging and send it through local post office.

• 4. REFUND OR EXCHANGE

  After your return is received and inspected, we will process an approved refund within 7 business days. After the refund has been issued, your bank or payment provider may require additional time to post the funds to your account. 

ABOUT REFUND:

Once your return arrives at our warehouse, it will be inspected to confirm that it meets our return conditions.

Approved refunds will normally be processed within 7 business days after inspection.

Refunds will be issued to the original payment method used for the order.

After Futelle processes the refund, your payment provider may require additional processing time.

Typical processing times may include:

PayPal: approximately 3–5 business days
Credit/Debit Card: approximately 7–10 business days

Actual processing times may vary depending on your bank or payment provider.

If more than two weeks have passed after receiving your refund confirmation, please contact service@futelle.com.

PLS PAY ATTENTION:

• 1. We do not accept returned items that were sent back directly without notifying us first via email (service@futelle.com).

• 2. Orders returned without prior authorization from our customer service team will not be eligible for a refund.

• 3. Clearance products do not support return and exchange. (For example, an page or collection named with "Clearance" or a product with "Clearance" in the title)

NON-RETURNABLE ITEMS

    We will not accept returns in the following conditions:

• 1. Items outside the 30 days warranty time-frame.

• 2. Washed, worn, used, or misused items.

• 3. Items under the following categories: underwear and accessories

• 4.Clearance sale items are not eligible for return.

RETURN CONDITIONS

• 1. Please Contact Us within 30 days starting from the day you have received your order.

• A return request must be submitted within 30 days of delivery.

• Items must be unused, unworn, unwashed, unaltered, and undamaged.

• Original tags, labels, protective packaging, accessories, and packaging must remain intact where applicable.

• Products with stains, odors, makeup marks, deodorant marks, perfume, pet hair, or other signs of use may not be accepted.

• Items must not have been altered, repaired, or modified by the customer.

• Returns must be authorized by our Customer Service Team before being sent.

• Returned products must match the products approved in the return request.

• Futelle reserves the right to reject a return or reduce the refund if the returned item shows signs of use, damage, or diminished value caused after delivery, where permitted by applicable law.

RETURN SHIPPING COSTS & ADDRESS

• RETURN ADDRESS

Floor 7, Building 26, Chuangxing Science Park, No. 22 Lixin 10th Road, Ningxi Street, Zengcheng District, Guangzhou, Guangdong, China

• RETURN SHIPPING COSTS

1. Make sure to check returns with our staff first.

2. Shipping costs are handled as follows:

If the return is due to a change of mind or personal preference:​ All shipping costs — including both the original shipping fee and the return shipping fee — are your responsibility. These fees are non-refundable.

If the return is due to a product defect or an error on our part:​ We will cover all return shipping costs.

3. Please contact your local post office to confirm the actual return shipping cost. We recommend you use the cheapest registered airmail method that is available. 

ORDER CANCELLATION

If you cancel your order before it has been shipped, we will issue a full refund. Once you decide to cancel, please submit a help ticket through our Contact Us page. Please note that we cannot accept cancellation requests for orders that have already been shipped.

ABOUT TAX

Import tax differs from country to country which is depends on the local policy of the country. futelle can neither be held responsible for any import tax that may occur and it is the customer's sole responsibility to pay this fee.

ADDITIONAL NOTES

Currently, futelle didn't authorize any third party for business purposes. Any purchases in any other third party are out of our warranty.

CONTACT US

If you have further questions/issues, please contact us at service@futelle.com.